Our Return & Refund Policy
At Kona Gold Entertainment LLC, we want to ensure complete transparency about our policies. Currently, all sales are final, but we're here to help with any questions or concerns.
Shipping & Inspection
Use code FREESHIP for complimentary shipping on orders over $100! We recommend inspecting your order immediately upon arrival. If you notice any defects, damage, or incorrect items, please contact us right away so we can address the situation.
Returns & Exchanges
Due to the nature of our gourmet chocolate products, we cannot accept returns on opened items. For exchanges, we recommend contacting us first, then placing a new order once we've addressed your concerns.
Special Conditions
Please note that sale items and gift cards are non-returnable. For any questions about specific items or concerns about your order, our team is ready to assist you at konamibars@gmail.com.
Order Inspection
Non-Returnable Items
Exchange Process
